Paul Rutter’s unique experience as a Cruise Director on some of the world’s largest cruise ships provides valuable insight into how a business works, inside and out.
Could you or your company survive if you had to live with your customers, clients and co-workers? Existing alongside customers and co-workers from sunrise to sunset in a relatively confined environment can provide some powerful and interesting insights into human behavior. The constant rubbing against people in different situations can show how day-to-day interactions can affect the workings of an organization and the pros and cons it exposes.
Customer service and satisfaction takes on a whole new meaning when you must meet and greet your internal and external customers morning, noon and night.
Problem solving and using good communication skills become a way of life. Negotiations, win-win solutions and constant attention to small details become part of your daily survival kit. Something you frequently return to in order to keep everything on an even keel and continuously provide the customer with the experience they first read about in the brochure.
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